Privacy Policy

1. Information We Collect

We collect the following types of information:

• Contact Information: Name, email address, phone number, and company name when you submit an inquiry or request a quote.
• Shipping Information: Pickup and delivery addresses, cargo details, origin and destination, and shipment weights when using our services.
• Technical Information: IP address, browser type, operating system, pages visited, and visit duration for user experience improvement purposes.
• Cookies: We use limited cookies to enhance website performance and remember your language preferences (Arabic / English).

2. How We Use Your Information

We use the information we collect for the following purposes:

• Providing the freight forwarding and customs clearance services you have requested.
• Communicating with you regarding quotes, shipment status, and important updates.
• Responding to your inquiries and support requests via WhatsApp or email.
• Improving our website and user experience based on visitor behavior analysis.
• Complying with legal and regulatory requirements in China and GCC countries.

3. Data Sharing with Third Parties

We do not sell or rent your personal data to any third party. We may share your information only in the following circumstances:

• Service Providers: Shipping lines, customs brokers, and local delivery companies necessary to complete your service.
• Legal Compliance: When required by law or court order in China or GCC countries.
• Rights Protection: To protect our rights, property, or the safety of our customers and the public.

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data during transmission (SSL/TLS).
• Restricting access to personal data to authorized personnel only.
• Regular review and continuous updating of security procedures.

5. Cookies

Our website uses essential cookies to improve your browsing experience:

• Essential Cookies: Required for the website to function properly (such as remembering language preferences).
• Analytics Cookies: To understand how visitors use our website and improve it (anonymously).

You can disable cookies through your browser settings, however this may affect certain website functionality.

6. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Once the purpose is fulfilled, we securely delete or anonymize your data.

7. Your Rights

You have the following rights regarding your personal data:

• Right of Access: Request a copy of the personal data we hold about you.
• Right to Rectification: Request correction of any inaccurate or incomplete data.
• Right to Erasure: Request deletion of your personal data (subject to legal obligations).
• Right to Object: Object to the processing of your data for direct marketing purposes.
• Right to Withdraw Consent: Withdraw your consent at any time without affecting the lawfulness of prior processing.

8. Third-Party Links

Our website may contain links to external websites (such as WhatsApp). We are not responsible for the privacy policies or content of these external sites. We recommend reviewing the privacy policy of each website you visit.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this page periodically to stay informed about our latest policies.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us through:

• Email: [email protected]
• WhatsApp: +86 188 25 057 036
• Address: Luohu District, Shenzhen, Guangdong, China