Frequently Asked Questions

Transit time depends on the destination port: Jeddah (Saudi Arabia) 18–25 days, Dubai/Jebel Ali (UAE) 12–18 days, Doha (Qatar) 20–28 days, Kuwait 22–30 days, Muscat (Oman) 18–26 days, Bahrain 16–22 days. This duration covers only sea transit and does not include customs clearance, which may take an additional 3–7 days.

Air freight takes 3–7 days from China to the destination airport in the Gulf, including customs clearance. For extremely urgent cargo, express shipping can be arranged within 2–3 days at a higher cost.

We operate 6 days a week (Saturday to Thursday) in China. Friday is a day off. During major Chinese holidays such as Spring Festival (January/February) and Labor Day (May 1), shipments may be delayed due to factory and port closures. We advise planning ahead during these periods.

Yes, we provide real-time tracking for your shipment at every stage: from cargo pickup in China, through shipping, arrival at the port, customs clearance, and final delivery. You receive a tracking number that you can share with your team.

We continuously monitor weather conditions and port status. In case of delays, we notify you immediately and provide alternative options if available. We cannot control natural factors, but we guarantee transparent communication at all times.

SABER (Saudi Product Safety Program) is the mandatory system for products imported into Saudi Arabia. Most consumer goods, electrical items, and electronics require a conformity certificate. We offer full assistance in obtaining SABER/SASO certificates from accredited bodies, and we guide you on which products need certificates and which do not.

ESMA (Emirates Authority for Standardization and Metrology) is the body responsible for standards and measurements in the UAE. Some products (electrical, electronic, food) require an ESMA certificate. We help you determine if your cargo needs this certificate and facilitate the procedures to obtain it.

Yes, this is one of our key strengths. We handle all customs clearance procedures at the port of arrival on your behalf. We are certified customs brokers in Saudi Arabia and the UAE, and we know local procedures precisely. All you need to do is provide the required documents (invoice, packing list, certificates) and we handle the rest.

Basic documents: Commercial Invoice, Packing List, Certificate of Origin, Bill of Lading. Depending on the cargo type, additional certificates such as SABER or ESMA may be required. We send you a detailed list of required documents based on your cargo type before shipping.

In the rare event of a hold, we communicate directly with customs to identify the reason and resolve it as quickly as possible. We know officials at major ports and can negotiate to resolve customs issues. We keep you informed at every step.

Prohibited items include: narcotics, weapons and ammunition, pornographic materials, anti-Islamic materials, pork and pork products, openly counterfeit goods, and goods violating intellectual property rights. We review your cargo in advance to avoid any issues.

Yes, they can be shipped but require special handling. Lithium batteries are classified as dangerous goods (DG) and require special packaging and certificates. We specialize in shipping electronics and batteries and know the procedures required for each airline and shipping line.

Liquids and chemicals require MSDS (Material Safety Data Sheet) certificates and classification as dangerous or non-dangerous goods. We review each case individually and determine the requirements. Some simple liquids (such as cosmetics) can be shipped more easily.

Yes, we handle all types of goods including clothing, shoes, accessories, household items, toys, and consumer products. These are among the most common goods we ship daily. We also offer quality inspection services in China before shipping.

Goods with registered trademarks require official import permission from the trademark owner or their authorized agent in the destination country. If you do not have this permission, you may face customs issues. We advise consulting with us before purchasing such goods.

FCL (Full Container Load) means a full container dedicated to your cargo only — suitable for large quantities (more than 15 CBM). LCL (Less than Container Load) means sharing the container with other cargo — suitable for smaller quantities and lower cost. We help you choose the best option based on your cargo volume and budget.

Yes, we offer EXW (Ex Works) service where we collect cargo from the factory in any Chinese city (Shenzhen, Guangzhou, Yiwu, Shanghai, Ningbo, Qingdao, Tianjin, and others). We handle inland transportation in China to the port or airport, and temporary storage if needed.

We have warehouses in the Jebel Ali Free Zone, Dubai. We offer: short and long-term storage, repacking and sorting, re-export to other GCC countries, and drop-shipping services. The warehouses are secured and monitored 24/7.

Yes, we offer quality inspection services in Shenzhen or the source city. We send you photos and a detailed report on the condition of the goods, quantity, and packaging. This protects you from receiving damaged or non-compliant goods.

Yes, this is a very common service. We collect goods from multiple suppliers in different Chinese cities, consolidate them at our warehouse in Shenzhen, sort and repack them into one container. This saves you shipping costs and simplifies customs clearance.

We ship to all GCC countries: Saudi Arabia (Jeddah, Dammam, Riyadh), United Arab Emirates (Dubai, Abu Dhabi, Sharjah), Kuwait, Qatar (Doha), Oman (Muscat, Sohar), and Bahrain (Manama). We also ship to Jordan (Aqaba).

In China: Shenzhen (Shekou/Yantian), Shanghai, Ningbo, Qingdao, Xiamen, Tianjin. In the Gulf: Jeddah (Saudi Arabia), Jebel Ali/Dubai (UAE), Doha (Qatar), Shuwaikh/Shuaiba (Kuwait), Muscat/Sohar (Oman), Manama (Bahrain). We choose the optimal port based on your cargo source and final destination.

Yes, our DDP (Door-to-Door) service includes delivery to your warehouse inside the city. In Saudi Arabia we reach Riyadh, Jeddah, Dammam, Makkah, Madinah, and others. In the UAE we cover Dubai, Abu Dhabi, Sharjah, Ajman, Ras Al Khaimah, Fujairah, and Umm Al Quwain.

Yes, this is one of the key advantages of having our warehouse in Jebel Ali. Cargo can be received in Dubai, stored, and then re-exported to Saudi Arabia, Kuwait, Qatar, Oman, or Bahrain — benefiting from the free zone customs exemption.

Yes, we ship to Jordan via Aqaba port. Jordan customs clearance requires special documents and we handle these procedures. Transit time is approximately 25–35 days by sea from China to Aqaba.

Absolutely! We specialize in helping first-time importers. We guide you step by step: from choosing a supplier, quality inspection, negotiating terms, shipping, customs clearance, to receiving your cargo. We simplify the process for you and protect you from common risks.

The steps are simple: 1) Contact us via WhatsApp or the contact form. 2) Send us cargo details (type, quantity, dimensions, weight, destination port). 3) We send you a quote within 24 hours. 4) After approval, we send you cargo delivery instructions. 5) We handle everything from pickup to delivery.

In most GCC countries, yes — you need a valid commercial registration to import. However, in some cases (such as the UAE), import can be done through our agency companies. We guide you to the best option based on your legal status.

Yes, our office in Luohu District, Shenzhen is open for visits. We welcome our clients to meet our team and discuss their needs in person. Please schedule an appointment in advance via WhatsApp.

We guarantee professional handling and transparency at every stage. For high-value cargo, we recommend cargo insurance, which we can help you obtain. Insurance covers damage from maritime or air accidents.